Shipping policy
Shipping Policy
Last updated: July 30, 2026
Thank you for shopping with Ninna Brand. This Shipping Policy explains how we process, ship, and deliver orders placed through ninnabrand.com.
By placing an order with Ninna Brand, you acknowledge and agree to the terms outlined below.
Order Processing
Orders are processed within 1–3 business days after payment has been successfully verified.
Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has been processed and shipped, you will receive a confirmation email with your tracking information.
Shipping Methods & Delivery Times
We ship to the United States and to 12 countries in Europe: Belgium, France, Germany, Ireland, Italy, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and the United Kingdom. We do not currently ship to any other destination.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 10–20 business days | Free |
| Express Shipping | 8–15 business days | $5.00 |
Delivery times are estimates only and begin once your order has been shipped. Actual delivery times may vary depending on your destination, customs clearance, local postal services, weather conditions, and other factors beyond our control.
International Shipping
Ninna Brand ships to the destinations listed above. If your country is not on that list, we are unable to deliver your order and it will not be available for selection at checkout.
Please note that international shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. These charges, when applicable, are the responsibility of the customer and are not included in the product or shipping price.
Free Shipping
We offer free standard shipping on orders over $20 to every destination we ship to.
Customers may choose Express Shipping during checkout for a flat rate of $5.00.
Shipping Costs
Shipping charges are displayed during checkout before payment is completed.
Applicable taxes, where required by law, are calculated separately based on the shipping destination.
Order Tracking
Tracking information is generally available within 3–5 business days after your order is placed.
Once your order has shipped, you will receive an email containing your tracking number and shipment details.
If you have not received tracking information within 5 business days, please contact us at support@ninnabrand.com.
Shipping Address
Customers are responsible for providing an accurate and complete shipping address when placing an order.
Ninna Brand is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided at checkout. If an order is returned to us due to an incorrect address, additional shipping charges may apply before the order can be reshipped.
Delivery Delays
Although we strive to deliver all orders within the estimated timeframes, delays may occasionally occur due to factors beyond our reasonable control, including but not limited to customs inspections, carrier disruptions, severe weather, public holidays, or periods of unusually high shipping demand.
Estimated delivery times should not be considered guaranteed delivery dates.
Lost or Damaged Orders
If your order is lost in transit or arrives damaged, please contact us at support@ninnabrand.com as soon as possible.
Customer satisfaction is our priority. In accordance with our Refund Policy, you have 30 days after receiving your item to request a return or a refund. Each request is reviewed individually to ensure the fastest possible resolution.
Order Changes & Cancellations
Orders may be modified or canceled before they enter the processing stage.
Once processing has begun, we are unable to make changes or cancel the order. If you need assistance, please contact us immediately at support@ninnabrand.com, and we will do our best to assist you.
Contact Us
If you have any questions regarding this Shipping Policy or your order, please contact us:
Website: ninnabrand.com
Email: support@ninnabrand.com